We accept the following payment methods via our secure payment gateway. All of our credit card services are provided by Stripe which is encrypted so your credit card information remains safe.
We accept the following credit cards through our encrypted payment gateway:
Paypal is available including PayPal Pay in 4.
There is a payment surcharge applicable to all paypal payments
For direct deposit orders, our banking details are within the PDF invoice that is attached to the email that is sent to you immediately upon completing checkout. This email is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder or contact us to arrange the invoice to be resent.
Upon completion of your bank transfer please email info@bycmproducts.com.au to let us know you have transferred payment into our nominated bank account. Your order is not dispatched until your payment clears within our bank account. In order to quickly identify your payment please use your surname and invoice number to identify your payment.
Please allow up two working days for payment to clear into our account. You will be notified by email once your payment has cleared and your order has been shipped. If payment has not been received within 3 business days, your order will be cancelled.
For pre-approved wholesale customers, the checkout will display a purchase order option. Orders will not be processed until an approved purchase order is emailed to info@bycmproducts.com.au
We only accept Credit Card and PayPal as payment methods for international orders. We accept the following credit cards;
Depositing into our bank account is available upon request.
The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s please email info@bycmproducts.com.au with the reason for return and wait for further instructions on how to return your item to us. A credit or refund will be issued, this will be determined during the returns process by ByCM Products.
Due to health regulations, and in the best interests of our customers, we are unable to accept change of mind returns of food based products regardless of whether they are opened or not. This is unless your product has a manufacturers defect. If your item is faulty we will happily replace, refund or offer a credit to the same value.
Goods that are bought from the Reduced to Clear and Short Dated sections on the website are sold "as is" and cannot be returned unless the item is faulty and that fault is not why it was reduced in price.
The original postage amount will be deducted from the refund or store credit. If the order received subsidised freight, the difference in cost may be collected from the refund. You will be advised if this is to occur.
If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund.
If you wish to return something due to change of mind, please contact info@bycmproducts.com.au with your order number for further instructions.
All warranty returns are to be returned to ByCM Products for assessment. The return postage (if applicable) is at the cost of the customer. If the item is deemed faulty, the item will be repaired or replaced and returned to you at the cost of ByCM Products. If the item is not faulty, ByCM Products is not liable for the return postage.
If you do have a warranty concern, please contact us prior to shipping or bringing your item back to us.
If a parcel is returned to us due to an error in address supplied by yourself or if a parcel is uncollected from the collection point, ByCM Products reserves the right to pass on the additional charges incurred with our freight provider to the customer. For the order to be resent, the full freight cost of the freight is required to be paid. A return to sender fee is also applicable as Australia Post pass on this cost to us for all returned parcels. The current return to sender fee is as follows;
eParcel Regular Post - $11.50
eParcel Express Post - $25.00
If you have been instructed to return a parcel to ByCM Products, do not mark the parcel "Return to Sender" unless you have been instructed to do so. Parcels marked "Return to Sender or RTS" will have the Return to Sender fee deducted from the refund or credit.
If you choose to receive a refund for your order, the full cost of freight and the return to sender fee (if applicable) will be deducted from the applicable refund.
If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund.
All refunds will be returned via the method of payment. If you have paid by Direct Deposit we will require your bank account details to complete the refund. Processing times will take 5 business days.
The following fees will be charged if a refund has been requested;
Order has not been packed: 5% restocking fee based off the total invoice amount. This is to cover bank charges that are non refundable to ByCM Products and administration time.
Order has been packed ready for shipping, or has been shipped and subsequently returned to us: 10% restocking fee based off the total invoice amount.
If you elect to receive a credit, these fees will be waived.